Training Course Terms & Conditions

Please find below our Terms & Conditions in relation to motorcycle training courses with BMW Rider Training. If you have any questions at all, please don't hesitate to contact us.

1. BMW Rider Training and the Contract

All motorcycle training and courses are managed by Central Riding Training Limited, trading as BMW Rider Training, whose registered office is Unit 8c, Highfields Business Park, Royston, Herts, SG8 5JT United Kingdom
("BMW Rider Training" / "We"). The “Student(s)” / “You” is / are the person(s) confirmed on the course confirmation letter/email.
"Force majeure" is any situation beyond the control of BMW Rider Training, which can be, but is not limited to, war, terrorist activity, natural disaster, civil strife, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules by the Driver and Vehicle Standards Agency (“DVSA”).
BMW Rider Training reserves the right to decline any booking at their discretion.
The Student(s) are required to sign a copy of the terms and conditions and a release and waiver form. Variation of the terms of this contract is only valid if done so in writing and signed by both the Student(s) and an authorised representative of BMW Rider Training. The contract and all matters arising from it are subject to English law and the exclusive jurisdiction of the English Courts. In the event that any of the provisions of this contract shall be determined by any Court to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the contract, which shall continue to be valid and enforceable.

2. Payment

We require full payment in advance on booking to secure the students requested dates. Until payment is received, course dates will not be confirmed and these dates will remain available to other student(s). Payment can be made using our secure payment portal, via our website. Alternatively, payment can be made by cheque to “BMW Rider Training”. Please contact us if you require further information regarding alternative payment options.

What is included in your payment?

For Direct Access and CBT courses:

> Tuition is based on a maximum 2:1 pupil to instructor ratio, unless exceptional circumstances apply and only where by law we can teach a larger ratio.
> Motorcycle hire, fuel, and fully comprehensive motorcycle insurance is included in the course price paid. Students will not be charged for any damage to any hire motorcycle, unless the student has disregarded the instructions given by the instructor.
> DL196 / CBT certification (where CBT course is completed)
> DVSA motorcycle practical test fee(s) are included within overall Direct Access course fee (one Module One and one Module Two test fee per course**). Test fees are only be chargeable in addition, where subsequent test(s) are required (with the exception to DAS Unlimited courses).

_{**Please note, failure of DVSA Module One during an Intensive training course prevents students from proceeding to DVSA Module Two, and in such circumstances, the test fee may be forfeit. See section 8.c below for further details.}

> Loan of BMW Rider Equipment protective clothing during all training courses (inclusive of Motorcycle Helmet, Jacket, Trousers, Boots, Gloves and high visibility vest, available from sizes XS to XXXL)

For DAS Unlimited - Guaranteed Pass Training courses:
Students on our DAS Unlimited - Guaranteed Pass training course are required to attend the initial 7-day Intensive training course dates as confirmed when booking. In addition to the inclusions listed above;

> Students are entitled to appropriate additional motorcycle licence-specific training sessions and associated re-tests, inclusive of DVSA Motorcycle Test fees, at no further charge.
> In the event a DVSA test pass is not achieved in the initial training course as booked, training records will be independently reviewed by BMW Rider Training Senior Instructor team and designated DAS Instructor, to recommend appropriate additional training time and retest timescale.
> All additional training and associated DVSA Module 2 test pass must be completed within 6 months from initial course commencement, irrespective of personal circumstances.
> If students are unable to complete the test requirements for the licence category agreed during this 6 month period, no refund will be provided. If students wish to continue after this, additional training costs, DVSA test fees will be payable, and any related travel or subsistence costs are their responsibility.

For Individual Premium Training, or 1:1 Pre-test Training:

> Tuition is on a one-to-one (1:1) student-to-instructor basis, unless otherwise agreed in writing.

For all other courses, unless otherwise specified above;

> Motorcycle hire is only included for all other courses where you have chosen the “Hire Bike” option.
> Fuel & fully-comprehensive motorcycle insurance is only included where you have chosen the "Hire Bike" option. As previously, students will not be charged for any damage to any hire motorcycle, unless the student has disregarded the instructions given by the instructor.

Personal accident insurance is not included in the cost of a course and students may wish to consult their own insurance broker.

3. If you wish to cancel or to transfer a course

All requests for course cancellation must be made in writing, and sent by either post or email to BMW@WorldofBMW.com. Upon receipt of written request for cancellation, World of BMW will acknowledge said cancellation within 5 days. Until the customer has received this confirmation, please note the original booking remains valid.

Should you wish to cancel your course, the following thresholds apply:

a) If cancellation is made with more than 28 days’ notice before the commencement of the course, the amount paid will be returned to the original method of payment used to make the booking, less a handling fee of 15%.
b) If the student cancels a training course with less than 28 days notice and more than 15 days notice, a 50% refund of the full course price paid will be returned to the original method of payment used to make the booking
c) If cancellation is made with less than 15 days notice, no refund will be made, irrespective of personal circumstances.

Should you wish to postpone or transfer your course, the following thresholds apply:

a) Provided the student gives us more than 15 days notice, they may transfer a booking to a future date, limited to the same BMW Rider Training Location as originally chosen, and subject to availability and a 15% fee payable on rebooking.
b) Only one transfer permitted per course booking. If the student is subsequently unable to make the new date chosen when transferring, no refund will be made, irrespective of personal circumstance.
c) No transfers are permitted with less than 15 days notice and no refund will be made, irrespective of personal circumstances.

Regarding withdrawal during training:

- Once your course has commenced, if you are unable to continue with your training, irrespective of reason, then no refund of the course fee paid can be provided.
- If you do not successfully complete DVSA Module 2 with BMW Rider Training, the 'Rookie to Rider' voucher in partnership with BMW Motorrad UK will not be issued.

4. If we cancel or transfer a course

In certain circumstances out of our control, BMW Rider Training may have to postpone a training course in full or part. In such a situation, BMW Rider Training will re-arrange the training course and DVSA test date (if applicable) at a mutually-agreed time with the student.

5. DVSA (Driving Vehicle Standards Agency) Motorcycle Tests or RoSPA Assessment.

BMW Rider Training pre-books external assessments to fit with the timing of the motorcycle training course as booked by the student.

> For Motorcycle Licence Training courses (also referred to as Direct Access courses)
These are Practical Motorcycle Tests, Modules One and Two, provided by the DVSA. These are undertaken at an external DVSA test centre and invigilated by a DVSA examiner.
> For Advanced Riding Skills Level 3, or Individual Premium Training where a RoSPA certification has been requested
These are observation and assessment sessions provided by RoSPA. These are undertaken at our Training Centre location and on-road, by a designated RoSPA ward-assessor.

However, students must be aware that on rare occasions the DVSA and/or RoSPA is forced to cancel or withdraw tests, even where they have previously given a written confirmation of the test date. While we are not always advised why, this is most commonly (but not limited to) unforeseen circumstances, unavailability of examiners, industrial action or extremely poor weather conditions.

BMW Rider Training has absolutely no control over such actions by the DVSA and/or RoSPA, and cannot be responsible for the inconvenience caused, nor third-party travel or accommodation costs lost to the student as a result of actions by the DVSA and/or RoSPA.

BMW Rider Training will make every effort to re-arrange training, to suit the needs of the student and to fit an alternative test date, subject to availability.
Supplementary travel or accommodation costs incurred for re-arranged training sessions are the responsibility of the student. Should the student require additional training due to the change of test date by the DVSA/RoSPA, BMW Rider Training reserves the right to charge for this.

6. Motorcycle Models Used, in relation to DVSA motorcycle test categories

Upon booking, students are required to provide us with accurate date of birth details, as well as a desired licence category, so BMW Rider Training can allocate an appropriate DVSA motorcycle test to the student.

Students aged 19-23 are compulsorily restricted to the A2 licence, under UK vehicle licencing legislation.
> Where this is completed, students will be eligible to return to complete their full A licence upgrade after two years, OR upon reaching 24 years of age, whichever passes first.
> BMW Rider Training will provide one subsequent day of training, and one Module 1 & one Module 2 test free of charge. This offer may be referred to elsewhere in BMW Rider Training communications as the A2-to-A Upgrade Package.

Students aged 24 and over are eligible for the unrestricted ‘A’ licence but may electively choose the ‘A2’ restricted licence.
> The student may elect to switch to the A2 licence category any time, up to the commencement of the training course, by contacting us in writing by email to BMW@WorldofBMW.com.
> Once the training course has commenced, the student may elect to switch to the A2 licence category agreed in conjunction with your instructor and/or Training Centre management at a suitable time during the course. The course will then continue on to test unaffected.
> Where the elective A2 licence is successfully achieved for a student over the age of 24, a range of options to upgrade to the A licence at a later date will be provided, subject to extra cost.
> Where the student has booked our ‘DAS Unlimited – Guaranteed Pass’ package, please note this is applicable to the initial course booking only, irrespective of licence category achieved, and non-transferrable to any future licence upgrade. Should the student wish to increase their entitlement at a later date, they are responsible for any further training costs and subsequent DVSA test fees.

7. Your Safety and Responsibilities

a) Statistics show that motorcycle riding, by its very nature, involves a high degree of risk that can lead to personal injury or death. When booking a course or a lesson, students must accept these attendant risks and hazards.
b) You, the Student, are responsible for always acting in accordance with the directions and advice given to you by your instructor during your training sessions. You are also responsible for making sure that you are adequately dressed and protected for motorcycle riding.
c) You are obliged to inform us of any physical or medical condition or otherwise that could adversely affect safety or training.
d) You must bring your UK photocard driving licence with you for all sessions during any training course booked. It is your responsibility to ensure that your UK driving licence is valid and in your possession for training. Should your licence not be valid or you do not bring it to the course, then you will not be able to take the course and you are not entitled to a refund. If you are in possession of an old-style 'paper' licence supplied prior to the introduction of the photocard type currently in use, you must bring another form of formal photo identification to support your licence. Only the following forms are accepted: a valid UK passport, a Proof of Age Card bearing a PASS hologram, a Ministry of Defence identity card, or a National identity card issued by an EU member state.
e) If you have booked a Direct Access Course and are eligible under UK law to achieve the unrestricted 'A'-category licence, the decision to upgrade you to the larger 'A Category' motorcycle rests solely with your instructor. On rare occasions, a student may not reach the level of skill required to move onto the larger capacity model within the timescales of a normal course, or to complete the CBT (maximum days 1 to 2 of our 6- or 7-day Direct Access training course options). If such a situation arises, the instructor will explain the alternatives open to the student on a case-by-case basis. Certain options may mean additional training or extra DVSA test costs to the student and are subject to instructor availability, which is not guaranteed. No refund will be made if you are not able to complete your CBT or Direct Access Course.
f) For Motorcycle Licence Training courses, also termed as Direct Access courses, BMW Rider Training will not upgrade the student to a larger capacity motorcycle unless we are completely satisfied that you are able to handle the machine safely. If for whatever reason, the student fails to handle a larger-capacity machine safely, then we reserve the right to restrict them to a smaller motorcycle model. No refund will be made.
g) For all other courses, BMW Rider Training will not upgrade students to a larger capacity motorcycle unless we are completely satisfied that they are able to handle the machine safely, irrespective of the model chosen when booking. No refund will be made.
h) BMW Rider Training reserves the right to cancel any tuition should there be a suspicion that the student is under the influence of drink or drugs, or if the student is not legal to ride on the road (e.g. you fail an eye test). BMW Rider Training also reserves the right to stop tuition at any time when the student is not safe on the road and is not acting in accordance with instructions. No refund of fees will be made in such a situation.
i) For one-day CBT re-certification courses, Advanced Riding Skills courses or Individual Premium Training where the student is supplying their own motorcycle to use during our training courses, it is the responsibility of the student to ensure that it meets with all legal requirements for being on the road. Students must provide proof of insurance and MOT (where applicable). Should a student arrive for training on a machine that is not legal (e.g, the number plate does not meet legal requirements)the instructor will restrict training to our on-site private training areas, and will not be able to conduct any on-road training. In such a scenario, no refund of fees will be made in such a situation, and students will be responsible for re-booking and additional payment for any additional training required.
j) Please be aware, if the student incurs any penalties or fines whilst riding BMW Rider Training hire bikes, due to improper manner of riding on the road, these will be charged directly to the student via the original method of payment when booking.

8. Our Responsibilities

a) For Motorcycle Licence Training (Direct Access) and CBT courses, we will provide students with practical motorcycle training in accordance with the DVSA approved training standards. For Advanced Riding Skills and Individual Premium Training, we will provide practical motorcycle training in accordance with RoSPA (Royal Society for the Prevention of Accidents) standards.
b) For all courses, where the student has hired a motorcycle, we will provide a motorcycle that is appropriate for the students licence entitlement under UK law, is compliant with all legal requirements in England & Wales, and is roadworthy. BMW Rider Training will make every effort to meet a preference expressed when booking for a particular model for optionally-chosen Hire Bikes, but we are unable to guarantee this
c) For Motorcycle Licence Training (Direct Access) courses, BMW Rider Training does not provide any guarantee that the student will pass their DVSA Module One or Module Two practical motorcycle tests. During an Intensive Motorcycle Licence training course, if the student is unsuccessful when attempting the Module One test, they will not be able to attempt the Module 2 test, will forfeit the associated DVSA test fee. Should the student fail either the Module One or Module Two test, it is the responsibility of the student to pay the costs of any additional training, the DVSA test fees and any travel or subsistence costs.
d) For DAS Unlimited Motorcycle Licence Training courses, BMW Rider Training will provide additional training days and DVSA Module One & Two tests at no additional cost until you have achieved the licence category agreed at the time of booking.
  The volume of additional training days required is assessed case-by-case, recommended by a senior instructor, and booked on a mutual diary basis over a period of up to 6 months after the commencement of the initial training course as booked.
  If the student is unable to complete the test requirements for the licence category agreed during this 6 month period, BMW Rider Training is unable to provide any refund.
  If the student wishes to continue after this, the costs of any additional training, the DVSA test fees and any travel or subsistence costs following this are their responsibility.

9. Liability

a) Although every effort is made to ensure student safety during training, students must realistically accept that there is a possibility that an accident may occur that causes loss, damage, expense, personal injury or death to them. Unless shown to be negligent, the instructor and/or BMW Rider Training is not liable for any expenses, loss, damage, personal injury or death as a result of any accident that may occur.
b) Our liability is limited to any damage caused to the student by our failure to perform the contract or by our improper performance of the contract unless the failure or improper performance was the fault of the student or any other third party or was due to unusual or unforeseeable circumstances which could not have been avoided and this liability is limited to the price paid for the training course.

10. Complaints

If the student(s) has a complaint about the training course, they must inform the Chief Instructor as soon as is practical, so that remedial action can be taken if possible. Our Customer complaints procedure can be found in detail here. If, however, the student is not satisfied with the response from the Chief Instructor, they should put their comments in writing within 30 days of the training course termination date, quoting the course identity and dates to: World of BMW Programme Manager, c/o Motocom Ltd, Merlin House, Buckinghamshire MK18 1TN

Updated 01/06/2024, superceding all previous versions.